Frequently asked questions
FAQ
❓ Frequently Asked Questions
Find answers to common questions about appliance parts, compatibility, shipping, returns, store pickup, and customer support at Parts-O-Matic.
🏪 General Questions
What does Parts-O-Matic sell?
Parts-O-Matic specializes in appliance replacement parts only.
We offer both OEM appliance parts and high-quality aftermarket replacement parts for major brands like Whirlpool, GE, Samsung, LG, Maytag, Frigidaire, and more.
Do you sell full appliances?
No, we only sell appliance parts, not complete appliances.
How do I find the correct part for my appliance?
The best way is to search using your appliance model number. If you are unsure, contact our support team and we will help you identify the correct part.
How can I contact customer service?
You can reach us by phone at (703) 496-3838 or by email at sales@parts-o-matic.com.
🚚 Orders & Shipping
Do you offer free shipping?
Yes, free standard shipping is available on most orders within the United States.
Do you offer express shipping?
Yes, we offer expedited shipping options at checkout. Availability may vary based on your destination and carrier service.
When will my order ship?
Most orders are processed and shipped within 1 business day.
Why does tracking show “label created” but no movement?
Sometimes carriers delay acceptance scans. In many cases, tracking updates after the shipment reaches the next facility or destination hub.
My package shows delivered but I did not receive it. What should I do?
Please check with neighbors, your local post office, mailbox area, or building management first. If the package is still missing, contact us and we will help resolve the issue.
Do you ship internationally?
We primarily ship within the United States. For international shipping requests, please contact us before placing your order.
🔧 Product & Compatibility
Are your parts OEM or aftermarket?
We offer both OEM appliance parts and aftermarket replacement parts.
OEM parts are made by the original manufacturer, while aftermarket parts are cost-effective alternatives designed for fit and function.
Will this part fit my appliance?
Compatibility depends on your appliance model number. Always verify your model number before ordering, or contact us for help.
What if I ordered the wrong part?
If you ordered the wrong appliance part, please contact us to request a return or exchange based on eligibility.
Do you provide installation instructions?
Some products may include basic installation guidance. For detailed instructions, we recommend checking the manufacturer manual or consulting a qualified technician.
Can you help diagnose my appliance problem?
Yes. Please send us your appliance model number and a description of the issue, and our team will do our best to help identify the correct part.
My appliance still does not work after replacing the part. What should I do?
There may be another failed component or underlying issue. Contact us with your model number and the symptoms you are seeing, and we will try to help.
↩️ Returns & Refunds
What is your return policy?
We accept returns for most eligible items. Please contact us to receive return instructions and additional details.
Do I need to return defective or incorrect items?
In some cases, we may issue a refund or replacement without requiring the item to be returned. Please contact our support team so we can review the issue.
How long does it take to receive a refund?
Approved refunds are typically processed within 2 to 5 business days.
🏬 Store & Pickup
Do you have a physical store location?
Yes, Parts-O-Matic has a storefront location for local customers.
Can I pick up my order in-store?
Yes, local pickup may be available. Please contact us in advance to confirm product availability before visiting the store.
What is your store address?
Parts-O-Matic
1820 Featherstone Road
Woodbridge, VA 22191
United States
What are your store hours?
Monday - Thursday: 9:00 AM - 4:30 PM
Friday: 9:00 AM - 12:00 PM
Saturday: 9:00 AM - 1:30 PM
Sunday: Closed
💼 Bulk Orders & Discounts
Do you offer bulk or wholesale pricing?
Yes, we offer bulk and wholesale pricing for businesses and repeat buyers. Please contact us for custom pricing and availability.
Do you have discount codes or promotions?
We occasionally run promotions and special offers. Please check our website or contact us for current deals.
📦 Additional Help
Do you include receipts in packages?
No, we do not include invoices or sales receipts in packages unless specifically requested.
Can I send an order as a gift?
Yes, gift orders are welcome. Let us know at the time of purchase, and we will avoid including pricing details in the package.
What if my order is delayed?
Carrier delays can occasionally happen. If your order is delayed, contact us and we will review the tracking and help with the next steps.
Still Need Help?
If your question is not answered here, please contact Parts-O-Matic. We are happy to help you find the right appliance part.
💡 Helpful Tip: Always keep your appliance model number ready before contacting us. It is the fastest way to confirm compatibility and locate the correct replacement part.