Return Policy

We offer a 30-day return policy on our parts. You have 30 days from the date you receive your item to contact us and request a return.

We stand behind what we sell. Parts-O-Matic delivers high-quality products in new, excellent condition, backed by a superior level of customer support. If for any reason you're not completely satisfied with an unused / not-installed purchase, simply request a Return Merchandise Authorization (RMA).

Eligibility

To be eligible for a return, your item must be:

• Uninstalled and unused

• Free from damage, scratches, and defects

• In new, resalable condition

• Returned in its original manufacturer packaging, including all manuals, accessories, and packaging materials

• Accompanied by your receipt or proof of purchase

Parts that have been installed are not returnable. Electrical/electronic parts and control boards are returnable only if unopened, unused, uninstalled, and in their original factory packaging.

Writing or labels added to the original manufacturer packaging are not permitted. All free or gift items and accessories included with the original purchase must also be returned.

We can only process returns and refunds for items purchased directly from Parts-O-Matic. If you purchased through one of our marketplace or affiliate partners, please follow the return policy and return process provided by that marketplace or affiliate.

How to Start a Return

To request a return, first confirm that you are within 30 days of receiving your product. Then request an RMA (Return Merchandise Authorization) by contacting us:

Phone: (703) 496-3838
Email: sales@parts-o-matic.com

We will issue a Return Authorization number, which must be included with your return for proper credit processing. Your RMA carries an expiration date, so please ship your item back within 30 days of receiving the RMA.

Returns sent without prior authorization or without an RMA may not be accepted.

All approved returns should be shipped to:

Parts-O-Matic
1820 Featherstone Rd
Woodbridge, VA 22191

Damaged, Defective, or Wrong Items

Please inspect your order upon arrival and contact us promptly if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

If Parts-O-Matic made an error with your order, we will arrange the appropriate replacement or refund at no additional cost and, when required, provide or pay for return shipping.

Restocking fees and return-shipping charges do not apply when the return is due to a Parts-O-Matic error or an item confirmed to be defective or damaged upon arrival.

Return Shipping & Fees

For standard returns that are not caused by a Parts-O-Matic error:

• Restocking Fee: A 20% restocking fee applies to returned merchandise unless the item is defective, damaged upon arrival, incorrect due to our error, or otherwise approved for a waiver.

• Return Shipping: You are responsible for the cost of return shipping.

• Parts-O-Matic Return Label: If we provide a prepaid return label, the cost of the label, typically $4.00–$12.50, may be deducted from your refund.

• Your Own Shipping Label: You may purchase a shipping label directly from USPS, FedEx, UPS, or another traceable carrier.

• Original Shipping Cost: The actual outbound shipping cost incurred by Parts-O-Matic may be deducted from your refund, including orders originally advertised with Free Shipping, unless the return is due to our error.

• Carrier Issues: You are responsible for merchandise lost or damaged by the carrier during return transit. Please use a traceable shipping service and file any applicable claim directly with the carrier.

• Freight Items: Freight-bound products must be returned using an appropriate freight carrier.

Non-Returnable Items

The following are not eligible for return:

• Installed or used parts

• Opened or installed electrical/electronic parts

• Opened control boards

• Clearance items

• Overstock items designated as final sale

• Scratch-and-dent items

• Special-order items

• Free or promotional items returned separately

• Gift cards

• Expedited shipping and handling charges

• Hazardous materials, flammable liquids, or gases

If you have questions about whether a specific product qualifies for return, please contact us before sending it back.

Exchanges

The fastest way to receive a different item is to return the original item and, once the return is accepted, place a separate order for the replacement item.

If the exchange is required because Parts-O-Matic shipped the wrong item, please contact us before placing another order so we can assist you.

Refunds

Once your return is received, we will inspect it to confirm that it meets the return requirements above. Inspection typically takes 2–5 business days.

Approved Returns: Once approved, we generally submit your refund within 3–7 business days. Depending on your payment method and financial institution, it may take up to 10 business days for the refund to appear.

Approved refunds will be issued to the original payment method or Store Credit, as applicable.

Applicable return shipping costs, original outbound shipping costs, and restocking fees may be deducted from the refund unless the return resulted from a Parts-O-Matic error.

Denied Returns: If a returned item does not meet our return requirements, we will notify you. No refund will be issued. The item will be held for customer-arranged pickup or return shipment at the customer's expense. If we are unable to reach you within 10 business days after notifying you, storage charges may apply.

If more than 10 business days have passed since your refund was approved and you have not received it, please contact us.

For any return questions:

Email: sales@parts-o-matic.com
Phone: (703) 496-3838